Help Desk Scheduler/ Operations Support Officer/ Customer Support Officer

To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with.

Key Responsibilities:

• Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.
• Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.
• Maintain and update continuously Duty Filters, Subcontract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.
• Maintain liaison calls between clients, Customer Relationship Managers and all client employees in a conscientious and courteous manner.
• Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.
• Generate daily reports and distribute as directed by the Helpdesk Manager.

Job Type: Full-time

Pay: Rs35,000.00 - Rs40,000.00 per month

Application Question(s):

• Do you have 1 year call-center experience (UK based campaign)? Yes or No
• An individual will work in rotational shift pattern. Are you willing to work in rotational shift pattern? Yes or No
• What is your current/expected salary?

Education:

• Bachelor's (Required)

Work Location: In person