HELP DESK SPECIALIST

Job Summary:

The Help Desk Specialist provides end user support for day-to-day computing needs including fielding helpdesk requests, diagnosing and addressing computing, software and network connectivity problems.

Duties/Responsibilities:
Assists users by answering questions and providing support in a timely manner.
Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
Records data required to analyze problems and track them to final solution.
Prepares and presents reports related to IS problems and help desk activity for management review and action.
Setup new users with laptop, docking station, monitor(s), email account, etc.
Image laptops & setup for users.
Performs other related duties as assigned.

Required Skills/Abilities:
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Excellent interpersonal skills.
Ability to explain technical information in understandable language to nontechnical staff members.
Education and Experience:
High School diploma or GED.
At least 2 years experience in an IT help desk or technical support role.
Experience with Handheld Scanners a plus
Experience with Zebra Bar Code Printers a plus.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.