Technical Support Specialist | French Speaker

About FlairsTech:

FlairsTech is a leading provider of innovative software solutions, committed to delivering high-quality technology services and exceptional client experiences. We empower businesses to achieve their digital goals through reliable and efficient solutions.

Position: Bilingual Technical Support Specialist

Key Responsibilities:

• Analyze and assess client readiness for software upgrades.
• Perform software upgrade installations.
• Escalate complex issues to the appropriate level of support when necessary.
• Document all customer interactions, issues, and solutions in the support system.
• Collect data on recurring issues and maintain support documentation to facilitate resolutions.

Qualifications:

• Excellent French verbal and written communication skills with a strong customer service orientation.
• Ability to work independently and efficiently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with computer tools.
• Professional attitude, discretion, and strong team collaboration skills.

Industry

• IT Services and IT Consulting

Employment Type

Full-Time

Job Type: Full-time