Inbound Agent

• To respond to customer inquiries and concerns in line with established procedures while promoting a positive image of the Bank.
• Reply to customer calls in a courteous manner in line with established procedures and guidelines.
• Respond to customer inquiries and provide a satisfactory response and information.
• Respond to customer complaints in a courteous manner and refer appropriately.
• Record call information and logs so that accurate contact history is maintained for all customers.
• Follow-up required actions and ensure they are completed in line with established guidelines.
• Promptly report any issues requiring attention from direct supervisors.

Qualifications:

• 0-1 years of experience in a call center environment.
• Strong computer skills.
• Interpersonal and communication Skills.
• Stress tolerance
• Flexibility
• Good English Proficiency