Receptionist (Internship)

Employer Overview:

A premium wellness and fitness studio located in New Cairo dedicated to providing high-quality classes and a welcoming environment for clients. The studio focuses on delivering exceptional customer experiences while promoting healthy and active lifestyles.

Job Summary:

The Front Desk Receptionist is responsible for managing daily front desk operations and ensuring a smooth and positive client experience. This role involves greeting clients, managing bookings, coordinating schedules, and supporting studio operations in a professional and organized manner.

Key Responsibilities:

• Greet and welcome clients in a friendly and professional manner upon arrival.
• Handle incoming phone calls, messages, and client inquiries promptly and professionally.
• Manage class bookings, cancellations, and schedule updates through the studio booking system.
• Process client payments and maintain accurate client records.
• Coordinate with instructors regarding class schedules and operational needs.
• Assist instructors with class preparation and scheduling when required.
• Ensure the reception area and studio entrance remain organized, clean, and presentable.
• Provide general administrative support related to front desk operations.
• Maintain a positive client experience and address basic client concerns or requests.

Qualifications:

• Undergraduate student or currently pursuing a university degree.
• English fluency is a MUST.
• 0–1 year of experience in customer service, reception, hospitality, or similar roles is preferred.
• Strong communication and interpersonal skills
• Friendly and welcoming personality
• Organized and detail-oriented
• Reliable and punctual
• Basic scheduling and booking management
• Payment handling and record keeping
• Basic administrative support skills
• Familiarity with booking systems or CRM platforms
• Basic proficiency in standard office software and digital tools
• Ability to maintain a professional and presentable front desk environment
• Ability to manage multiple client requests efficiently
• Ability to work flexible hours, including evenings or weekends when required
• Strong customer service orientation and problem-solving capability