IT Specialist

Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:
Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.

We are looking for a driven and capable IT Specialist to support us in maintaining and optimizing our technology infrastructure, ensuring seamless operations, and enabling our teams to perform at their best.

You will play an integral role in managing and securing company systems, providing technical support, maintaining IT infrastructure, and ensuring compliance with cybersecurity standards and best practices.

We are looking to bring in dedicated individuals with a passion for technology and a talent for multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world together.

RESPONSIBILITIES:

• • Serve as the primary point of contact for technical support, managing, prioritizing, and resolving tickets via a helpdesk system (e.g., Zendesk, Jira Service Desk).
  • Provide timely troubleshooting and resolution for hardware, software, network, and peripheral issues for local and remote users.
  • Support core business applications (e.g., Microsoft 365/Google Workspace, ERP systems, video conferencing).
  • Onboard and offboard employees, including account creation, device setup, and hardware retrieval.

3. Infrastructure & Security

• • Assist with the maintenance of network infrastructure (Wi-Fi, VPN access, printers).
  • Enforce IT security policies, including password complexity, Multi-Factor Authentication (MFA) setup, and security awareness.
  • Maintain accurate inventory of all IT assets and licenses.
  • Ensure SharePoint is properly protected and maintained with periodic backups as required.

QUALIFICATIONS

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT support or systems administration.
• Strong knowledge of Microsoft 365, Windows/macOS administration, and cloud services.
• Experience managing RMM and MDM tools (e.g., Jamf, Intune, Workspace ONE).
• Solid understanding of networking fundamentals (LAN/WAN, VPN, Wi-Fi).
• Familiarity with IT security practices and standards, including MFA, encryption, and access control.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to manage multiple priorities and work independently in a distributed environment.

Preferred Qualifications:

• Professional certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience with scripting languages (PowerShell, Bash, or Python).
• Familiarity with ERP systems and IT automation tools.
• Experience supporting hybrid or remote work environments.

Position Details:

• Primary Location (Office-based): Heliopolis, Cairo, Egypt
• Position: IT Specialist
• Position Classification: Salary-based full-time hours

PRODUCTIVITY TOOLS:

• Microsoft Office
• Microsoft 365
• Remote Monitoring & Management (RMM) Platform
• Mobile Device Management (MDM) Platform
• Helpdesk System (e.g., Zendesk, Jira Service Desk)