Help Desk Specialist

Key Responsibilities:

• Provide first-level technical support for hardware, software, and basic network issues
• Respond to help desk tickets, emails, and calls in a timely manner
• Assist with user account setup, password resets, and access management
• Support employee onboarding by setting up systems, accounts, and required tools
• Coordinate with internal teams to ensure smooth onboarding and offboarding processes
• Troubleshoot and resolve IT issues or escalate when necessary
• Maintain documentation of issues, resolutions, and onboarding procedures

Requirements:

• Basic knowledge of Windows OS and IT support concepts
• Some experience or exposure to onboarding/offboarding processes is preferred
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Willingness to learn and grow in an IT support role