Help Desk Specialist

Help Desk

Madison, WI (Hybrid)

Need only Locals/No relocation allowed

Top Required Skills & Years of Experience

• At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies.

• At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships.

• At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues.

Nice to Have Skills:

• Experience providing IT support in a professional setting

• Experience working with Microsoft Office Suite

• Experience providing identity management administration

• Experience working with a web-based ACD system