Help Desk Support Analyst

CBIZ is partnering with a mid-size law firm in the search for a Help Desk Support Analyst for their West Los Angeles office. This is a hybrid position that offers two remote days per week once trained. The ideal candidate will have at least 5+ years of RECENT law firm help desk experience with strong technical skills and proficiency with iManage document management system and Office 365. The role will be providing Level I and II support for software and hardware issues both in person and over the phone.

Duties:

• Identifies, investigates, and resolves users’ problems with computer software and hardware.

• Provide first- and second-level technical support via phone, email, remote access, and in

person.

• Diagnose and resolve hardware, software, printer, network, VPN, and connectivity issues

for in-office and remote users.

• Support Windows 11, Microsoft 365 (Word, Outlook, Excel, PowerPoint, Teams),

iManage, Adobe/PDF applications, and document formatting issues.

• Coordinate new hire onboarding, including account creation, equipment setup, and

orientation support.

• Provide end-user training on firm-supported applications.

• Build, install, configure PCs, and perform software upgrades as necessary.

• Setup wireless printers.

Requirements :

• 5+ years of recent help desk experience out of a mid-size to large law firm ( PLEASE DO NOT APPLY IF YOU DO NOT HAVE THIS EXPERIENCE) .

• Proficiency with iManage and Microsoft 365.

• Bachelor’s Degree or Program Certificate preferred.

• Proficient with or the ability to quickly learn other computer hardware and software programs.

• Strong analytical and problem-solving skills.

• Strong customer service skills with the ability to support users at all levels of the

organization.

• Detail-oriented, self-motivated, and able to perform effectively in a high-pressure

environment.

The salary range for this position is from $80,000-$95,000, DOE.

MUST BE ABLE TO PHYSICALLY WORK IN OFFICE IN WEST LOS ANGELES 3 DAYS PER WEEK.

For confidential and professional consideration, please send resumes to scott.rosen@cbiz.com.

Equal Opportunity Employer: CBIZ is an Equal Opportunity Employer. CBIZ does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.