Help Desk Support Engineer

Job Summary:

We are looking for a Service Help Desk Engineer to provide first-line technical support to company users. The role includes troubleshooting hardware and software issues, supporting production-related systems, managing IT assets, and ensuring smooth day-to-day IT operations.

Key Responsibilities:

• Provide technical support to users via tickets, phone, email, or in person
• Diagnose and resolve hardware, software, and basic network issues
• Support devices connected to production lines and ensure regular backups
• Prepare and deliver IT assets for new hires and ensure asset documentation
• Maintain IT asset inventory, barcoding, and stock availability
• Escalate complex or urgent issues to the appropriate IT team
• Assist with IT consumables sourcing and technical support budget inputs
• Perform device upgrades according to company policy

Requirements:

• 1–4 years of experience in Service Desk / Help Desk / Technical Support
• Bachelor’s degree in Computer Science, Information Systems, or related field
• Good knowledge of Windows OS, hardware troubleshooting, and basic networking
• Strong communication and customer service skills
• Ability to work on-site in a factory environment

Skills & Competencies:

• Problem-solving and troubleshooting
• Customer-focused mindset
• Team collaboration
• Ability to prioritize and manage daily tasks
• Willingness to learn and adapt

Work Type: Full-time

Work Location: On-site