Sharp Brains

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 Key Responsibilities
 
 
 <ul>
 <li>
 Provide
 
 Level 1 (L1) support
 
 via phone, email, chat, or ticketing system
 </li>
 <li>
 Log, track, and update incidents in a
 
 help desk/ticketing tool
 
 </li>
 <li>
 Troubleshoot
 
 basic hardware, software, and network issues
 
 </li>
 <li>
 Assist users with
 
 password resets, login, and access issues
 
 </li>
 <li>
 Support
 
 Windows OS, MS Office, and common business applications
 
 </li>
 <li>
 Perform basic
 
 system setup and software installation
 
 </li>
 <li>
 Follow
 
 IT policies, procedures, and security standards
 
 </li>
 <li>
 Escalate unresolved or complex issues to
 
 L2/L3 support teams
 
 </li>
 <li>
 Provide courteous and professional
 
 customer service.
 
 </li>
 </ul>
 
 
 
 
 Dispatch on Demand Role.
 
</div>

Help Desk Support Specialist

Join Sharp Brains and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Help Desk Support Specialist

Service Desk & support - Fresh graduates