Help Desk Support Technician

K&M Accessories is a leading wholesaler and distributor of high-quality accessories, committed to delivering top-notch products and customer experiences, serving all channels of retail. K&M excels in jewelry with expertise in Private and Branded Label, Design, Manufacturing, Sourcing, Packaging, Distribution, and Logistics. Our dedicated team, superior customer support, and innovative approach to fashion ensure our continued success.

We are currently seeking a Help Desk Support Technician to join our Providence headquarters. The ideal candidate will focus on maximizing equipment efficiencies, by providing support to our users in our Providence and NYC offices, as well as offering telephone and email support to our China staff when necessary.

Our team members enjoy a 4 day work week, paid holidays, paid time off and a comprehensive benefit package, including 401k with a match and choice of medical plans.

Primary Focus

Provide technical support and maintenance for the company's fleet of PCs across multiple locations, including on-site users in Providence, off-site users in New York, and users in China.

Ensure the smooth operation of backup processes and handle user support tickets efficiently.

Primary Duties

Offer help desk support by responding to user tickets and resolving issues related to printer maintenance and general PC and Mac errors.

Maintain and update PCs, ensuring that all systems are running the latest software and security patches.

Monitor and manage alerts through the Microsoft Defender Portal to ensure system security and integrity.

Coordinate with the IT team to implement and maintain backup processes, ensuring data protection and recovery capabilities.

Provide remote support to off-site users, ensuring consistent and reliable IT services across all locations.

Perform other related duties as assigned by the IT Manager.

Skills For Success

Must have excellent written and verbal communication skills.

Strong problem-solving skills and the ability to work independently.

Experience with PC and Mac systems is required.

Familiarity with Microsoft Defender Portal is preferred.

Ability to manage multiple tasks and prioritize effectively.

Previous experience in a help desk or technical support role is advantageous.

Job Type: Full-time

Pay: $47,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off

Work Location: In person