Help Desk Team Leader – IT (Saudi National)

Job Summary

We are seeking an experienced and motivated Help Desk Team Leader – IT to lead and manage the IT Help Desk team. The role involves supervising daily support operations, ensuring timely resolution of IT issues, and delivering high-quality technical support aligned with business needs.

Key Responsibilities

• Lead, supervise, and support the IT Help Desk team
• Monitor and manage help desk tickets to ensure SLA compliance
• Provide first and second-level IT support when required
• Escalate complex technical issues to higher-level IT teams or vendors
• Ensure smooth operation of IT systems, hardware, software, and networks
• Train, coach, and evaluate help desk staff performance
• Maintain IT documentation, procedures, and knowledge base
• Ensure compliance with IT policies, security standards, and best practices
• Coordinate with other IT teams and business departments

Qualifications & Experience

• Bachelor’s degree or Diploma in IT, Computer Science, or a related field
• 4–6 years of IT support experience, including team leadership
• Strong knowledge of IT help desk operations and ticketing systems
• Experience with Windows OS, Microsoft 365, hardware, and basic networking
• ITIL certification is an advantage

Skills & Competencies

• Strong leadership and people management skills
• Excellent troubleshooting and problem-solving abilities
• Good communication and customer service skills
• Ability to work under pressure and manage priorities
• Strong organizational and reporting skills

Additional Information

• Saudi National (mandatory as per Saudization requirements)
• Immediate joiners preferred

Job Type: Full-time

Pay: From ﷼5,020.00 per month