Help Desk Technician

Purpose

Coordinate various technical support services to ensure DDG operates smoothly and Project Management staff can operate efficiently.

Activities & Responsibilities

· Promote DDG's core values, both internally and externally, and comply with the DDG Company Manual

· Configure workstations and necessary peripheral devices; routers/printers/etc.

· Install and configure appropriate software according to specifications

· Complete routine endpoint maintenance and ensure endpoint devices are running optimally

· Manage email traffic; spam filters/mail flow

· Troubleshoot to diagnose and resolve issues; repair or replace parts/resolve printer issues/debugging

· Travel to satellite offices periodically

· Ensure security and privacy of networks and computer systems

· Provide orientation and guidance to users on how to operate new software and computer equipment

Logging, tracking, and prioritizing support requests within a ticketing system

· Identify and escalate unresolved issues to relevant departments

· Manage user accounts and passwords within business systems

Qualifications

· Degree in Computer Information Systems or relevant field

· 0-5 years’ experience as IT technician or relevant position

· Strong diagnostic and problem-solving skills

· Strong communication skill set

· Good organizational and time management skills

· In-depth understanding of diverse computer systems and networks

· Well versed in internet security and data privacy principles

· Preferred work experience with Help Desk

Beneficial Technology Knowledge

· Microsoft Office 365

· Spam filter management

· Firewall

· Backup systems

· Remote Monitoring and Management software

· Ticketing systems

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person