IT Assistant

About SABIS®

SABIS® is a global education network that has an active presence in 21 countries on five continents and educates students in both the private and public sectors. SABIS® schools implement the proven, proprietary SABIS® Educational System, which has been developed and refined for over 135 years.

All students in the SABIS® Network benefit from a long tradition of excellence in education, a reputation that is rooted in a well-developed philosophy that seeks to provide students with a top-quality education that prepares them to meet the challenges of a changing world.

For more information about the SABIS® Network, visit: www.sabis.net.

Job Purpose

Assisting in all daily IT operations, including but not limited to asset maintenance, IT operation reporting and data entry, capacity planning, product evaluation and recommendation, hardware installation and troubleshooting, end-user and staff IT support and training, in accordance with business requirements and SABIS® standards.

Key Responsibilities:

• Understanding user requirements to enhance existing procedures and improve efficiency.
• Developing new local solutions as requested.
• Supporting the launch of new SABIS® projects.
• Training and inducing staff, students, and parents as needed.
• Assisting in the following as needed:
• Ensuring asset maintenance, including but not limited to:
• Maintenance of all of the school’s IT equipment on a regular basis
• Repair of equipment based on need (e.g., computers, laptops, tablets)
• Installation of application and software maintenance (MS Office, Outlook, and other Office applications as and when requested with approval)
• Accurately documenting instances of hardware failure, repair, installation, and removal.
• Evaluating and recommending hardware products for purchase.
• Recommending, scheduling, and performing PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
• Liaising with, and providing training and support to, end users and staff on computer operation and other issues.
• Troubleshooting end-user hardware, not limited to tablets and PCs.
• Providing support in all daily IT operations.
• Covering all IT aspects of the Interactive Learning System (ILS).

Ideal Requirements:

• Bachelor’s degree in Computer Science or equivalent
• English proficiency is required, local language is preferred
• Database Management Systems
• Problem-Solving Skills
• Professional Behavior and Ethical Conduct
• Communication Skills
• Ability to work within a team

Job Type: Full-time

Work Location: In person