Help-Desk Technician

Samtec is seeking a Help Desk Technician to work in our Colorado Springs, CO location. Samtec is seeking an Engineering Project Manager for our Colorado Springs, CO location. This is a Monday through Friday day shift position. At this time Samtec is only considering local applicants for this position. Salary is $70 - $75K per year inclusive of applicable bonus(s) and commensurate with experience. Standard benefit offerings available are medical (HSA/PPO) dental, vision, group life, AD&D, short and long term disability, EAP, 401K plus other voluntary options, as well as paid time off.

The Help Desk Technician provides technical support, supports final user in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area.

Essential Functions/Responsibilities:

• Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.
• Phone system support
• Global User Ticket Entry
• User Desktop Support for Colorado Springs (SME) (Operating System, Applications, Hardware, External Devices)
• Remote support for Satellite locations (US, Costa Rica, Asia, Europe, South America)
• Procurement functions and relationships pertaining to the necessary hardware and software needed to properly maintain company information systems.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.”

Required/Preferred Experience:

• 2 – 5 Years’ Experience in an MIS Support position.
• Experience in PC Software based IS environment with an emphasis on troubleshooting.
• Manufacturing experience is preferred.
• Have 20/40 correctable vision and be able to read a computer monitor of reasonable size for 90 consecutive minutes.
• Lifting Requirements: Must be able to lift up to 50 pounds from floor to waist.
• Must be able to sit/stand for at least 90 consecutive minutes and not suffer from any sensory deprivation and/or paralysis of the limbs.

Education:

• Bachelor’s Degree in Computer Science or equivalent.
• Experience can be substituted for educational requirements

About Samtec:

Founded in 1976, Samtec is a privately held, $950 million global manufacturer of a broad line of electronic interconnect solutions, including High-Speed Board-to-Board, High-Speed Cables, Mid-Board and Panel Optics, Precision RF, Flexible Stacking, and Micro/Rugged components and cables. Samtec Technology Centers are dedicated to developing and advancing technologies, strategies, and products to optimize both the performance and cost of a system from the bare die to an interface 100 meters away, and all interconnect points in between. With 40+ international locations and products sold in more than 125 different countries, Samtec’s global presence enables its unmatched customer service.

Apply now if you have what it takes and are interested in joining Samtec’s vaunted culture, with competitive salaries and world-class benefits.