Help Desk Technician

Great! You found and are reading our job posting. This is a great opportunity for the right person who is dynamic, fun loving, and hard working to join our marvelous team. If you are the right person for the job, fantastic. Please read on.

THE LOW DOWN:

We are a managed services provider looking for a Help Desk Technician to provide technical assistance to our customers when they have problems with their computers, printers, scanners, phones, and a host of other issues. In short, you resolve problems. The more problems you resolve, the more time our customers will have to take care of their customers. Since most of our customers are medical practices, you are in fact empowering them to provide the best care to their patients. In all reality, you impact people's lives. If we sound like a fit for you, keep reading below for application instructions.

We are looking for the right person to have:

• A passion and determination to get the job done
• A likable, fun, and hard-working personality
• An ability to change and adapt - seriously, things move quick around here
• A desire to help customers and deliver phenomenal service
• A LOVE for technology
• A need to work for a company with a real purpose behind them

The wrong person will possess:

• A know-it-all attitude
• The need to always wait for direction
• A love for corporate structure
• A smart phone with no apps installed

In turn, we will provide:

• A great place to work
• Challenges and opportunities
• Awesome coworkers
• Competitive compensation
• Stability
• Medical and dental coverage, paid holidays, paid vacation, paid sick days, 401k

THE SKINNY:

Get ready to learn a ton! We service the IT needs of hundreds of medical offices not only here in AZ, but around the country. We feel that the work we do in keeping their technology humming along helps empower them to deliver better care for their patients. Our customers range from very small (5 employees) to medium (100 employees) with multiple branch offices. The environments range in complexity. The position requires both occasional onsite (transportation provided) and remote work and is responsible for resolving technical issues with servers, firewalls, VPNs, anti-virus, line of business applications, wireless access points, etc. In short, we are responsible for installing, managing, and maintaining our end client's networks so they can focus on their core business.

SKILLS TO MAKE YOU A GOOD FIT AND SUCCESSFUL:

• Personal core values similar to ours (see below).
• Organized, detail oriented and self-motivated.
• Talk nerdy to me--er, all of us. Know your stuff and talk about it confidently, accurately, and honestly.
• Provide and maintain detailed documentation on each job.
• Ability to rock the mic like a vandal. Okay, maybe not rap, but you do have to be able to communicate extremely well - both in voice and written. Talk geek to us, we love it, just not the customer.
• Ability to remain in contact with the client thru the completion of the incident.
• Problem-solving abilities and ability to meet reasonable deadlines.
• Be detail-oriented. Know how to soar at 30,000 feet but also be comfortable diving into the details and getting those hands dirty.
• Willingness to develop professionally - we goin' places.
• Love to laugh. If you take yourself too seriously, then avert your eyes from this description now. That being said, you should absolutely take your job seriously.
• Oh yeah, and a desire to contribute to an awesome team and culture.
• Live for technology - seriously, you read technology blogs for fun. We want someone who has passion for technology and wants to use it to better our customers and this company.
• Be organized, ahead of schedule, communicative, accountable--in short, own your role entirely, while being open to critiques, suggestions, and new ideas.
• Play really nice with others. We're a tight-knit, highly collaborative team, and we keep it that way.

QUALIFICATIONS:

• Intermediate knowledge in routers, firewalls, other networking devices.
• Intermediate knowledge of Microsoft Server Operating Systems and Networks.
• Intermediate knowledge of all Microsoft Workstation Operating Systems and Applications.
• 1+ years experience in a technical role.
• Prior experience providing IT support to small businesses is preferred.
• Experience in Healthcare IT is a plus.
• One or more industry certifications, such as A+, Network+, Security+, Microsoft Certs or similar certifications are a plus.

DETAILS ON THE POSITION:

• Job opening is available immediately
• Office is located in Gilbert (Power & Guadalupe)
• Full time position (Hours of operation: 8 AM - 5 PM, Monday-Friday)
• Entry to medium level. Pay starts between $37K and $45K depending on experience level

NEXT STEPS:

1. Respond with 3 results you have created in your life -- 3 things you made happen you are proudest of. Listen, we get a lot of resumes and it's not easy finding the right person sorting through a tall stack. Make yourself stick out - do something to help us find YOU.

2. Call 480-497-7475 and leave a short voicemail telling us a little about yourself and why you are the right person for the job. Keep it to 1 minute or less.

ABOUT US:

Read more about us at https://www.azcomp.com/about

AZCOMP Core Values:

1. We deliver PHENOMENAL -- (Go Above and Beyond normal expectations)

2. We work hard, play hard -- (Celebrates Company's Success)

3. We care about the One -- (Compassionate to each Individual)

4. We check our egos at the door -- (Recognizes the Team)

5. We chase Mavericks -- (We believe Challenges ARE Opportunities)

6. We exercise real communication -- (Listens First)

7. We do the right thing -- (Is Honest in Dealings)

8. We surf Jaws -- (We Innovate and Improve)

9. We go where Eddie would go! -- (We bring Passion and Determination)

Job Type: Full-time

Pay: $37,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person