Help Desk Technician

IT End User Support Engineer (On-site)

No 3rd parties, No relocation, Candidates outside of IL will not be considered.

This role is onsite in West Loop Loop 5 days/wk

Our partner, is looking for an IT Support Engineer to serve as the primary technology lead for their local office. If you are tired of being a nameless face in a massive call center and want to actually own the technology environment you support, this is your move.

As the go-to technical expert on-site, you won’t just be resetting passwords—you’ll be the architect of the local user experience. From managing standard desktop images to auditing hardware contracts and investigating new tech trends, you will have a direct impact on how the business operates every day.

What You’ll Do

• Be the Face of IT: Resolve Level 1 and 2 technical issues via ticketing systems, phone, and direct desk-side support.
• Own the Lifecycle: Install, troubleshoot, and repair all office hardware including laptops, thin clients, and multifunction printers.
• Administer Environments: Manage user access and connectivity within Active Directory, Office 365, and VPN configurations.
• Standardize Systems: Develop and verify standard desktop images to ensure consistency across the local fleet.
• Inventory Control: Manage local hardware inventories and maintain critical support contracts.

Who You Are

• The Pro: You have 2-4 years of experience in a formal Help Desk or Service Desk environment.
• The Specialist: You are proficient with ServiceNow and have a solid handle on LAN/WAN networking and computer imaging software.
• The Communicator: You can translate complex technical instructions into plain English for non-tech users.
• The Self-Starter: You thrive with minimal supervision and can juggle high-priority tickets without breaking a sweat.

The Logistics

• Education: High School diploma required; AA/BA/BS is a plus.
• Schedule: This is a 100% on-site role , Monday through Friday.
• Location: West Loop

.