Help Desk Technician

Position Title: Help Desk Technician
Department: District Office
Reports to: Director of Technology & Innovation

Salary Range: $44,000 - $47,000

Start Date: June 01, 2026

Summary:

The Help Desk Technician provides first-level technical support to students and staff by diagnosing and resolving technology-related issues in a timely and professional manner. This position supports district-issued devices, software applications, and classroom technology while ensuring a positive user experience. The Help Desk Technician assists with device deployment, troubleshooting, and inventory management, and works collaboratively with the Technology Department to support instructional and operational technology needs across the district.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the first point of contact for all technology support requests from staff and students.
• Provide Tier 1 technical support for district-issued devices including Chromebooks, Windows/macOS computers, iPads, printers, interactive displays, and peripherals.
• Troubleshoot and resolve hardware, software, network connectivity, and account-related issues in a timely and professional manner.
• Manage and track support requests using the district's help desk/ticketing system, ensuring accurate documentation and appropriate prioritization.
• Perform device imaging, configuration, deployment, and inventory management for district technology assets.
• Support student and staff account management including password resets, account provisioning, and access to district systems.
• Assist with classroom technology setup and basic troubleshooting during instructional time as needed.
• Coordinate repairs, warranty claims, and vendor support for damaged or malfunctioning equipment.
• Escalate unresolved or complex issues to the Systems Administrator or Director of Technology as appropriate.
• Assist with technology setup and support for district events, testing, and special projects. Follow district technology policies, procedures, and security best practices to ensure data privacy and system integrity.
• Other duties as assigned by the Superintendent, Director of Technology or other designee.

EDUCATION AND/OR EXPERIENCE

• Associate's degree in Information Technology, Computer Science, or a related field preferred, or equivalent combination of education and experience.
• Relevant coursework, internships, or hands-on experience providing technical support may be substituted for formal education.
• Prior experience in a customer service, technical support, or school-based technology role preferred, but not required.
• Basic knowledge of computer hardware, operating systems, and common software applications.
• Experience working in a K12 school environment is preferred, but not required. Industry certifications (e.g., CompTIA ITF+, A+, Google IT Support, or similar) preferred, but not required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to walk and reach with hands and arm. The employee needs strength to lift, push, pull, and carry for long periods of time. The position frequently requires working, crawling, and moving within small spaces. The position requires the individual to meet deadlines with severe time constraints and to interact with the public and other workers. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay: $44,000.00 - $47,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Work Location: In person