Lead IT Technician

Candidates must apply online at https://www.metrolibrary.org/about-us/jobs in order to be considered for the position.

Summary: The Lead IT Technician plays a key role in managing and supporting the organization’s end-user computing environment. This position focuses on the full lifecycle of endpoint devices, including configuration, deployment, maintenance, and decommissioning. The Lead Technician also contributes to the development of technical policies and procedures, leads initiatives for device standardization and automation, and serves as a senior escalation point for the service desk.

This position will be assigned to the Ronald J. Norick Downtown Library, which is located at 300 Park Avenue in Oklahoma City, OK and is classified as a safety-sensitive position.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

• Associate degree in IT or Business; and
• 3 years of experience in IT support or systems administration, including 1 year administering fleets of end-user devices at scale; and
• 3 years of hands-on experience with Windows 10/11 endpoint configuration, deployment, and patching; and
• 1 year of hands-on experience with at least one of the following operating systems: macOS, ChromeOS, or iOS/iPadOS

Licenses and Certifications:

• Valid State Driver's License
• Current Motor Vehicle Insurance
• Acceptable Driving Record as defined in the Driver Safety Procedures

HIGHLY PREFERRED QUALIFICATIONS AND COMPETENCIES:

• Bachelor’s degree in IT or a related field
• Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or other RMM certifications)
• Experience developing and enforcing endpoint policies via Group Policy or similar systems
• Proficiency with scripting (e.g., PowerShell) for automation tasks.
• Information Technology Infrastructure Library (ITIL) awareness or certification.

Job Type: Full-time

Pay: $25.44 - $31.82 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person