Help Desk Technician

E-Logic is seeking an IT Support Specialist to provide frontline technical support to NJ Department of State, including public safety (Police Department) and administrative offices. The role supports end users, resolves incidents, and ensures system uptime across desktops, laptops, and applications.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues
• Respond to incidents based on SLA timelines (1-4 hours depending on severity)
• Troubleshoot Windows 10/11 environments, Microsoft 365, and standard office applications
• Support printers, laptops, desktops, and mobile devices
• Assist with user account management (Active Directory, Group Policy)
• Document incidents and resolutions in helpdesk systems
• Provide onsite support at municipal facilities (minimum weekly presence)
• Support police-specific tools and field devices (MDTs, laptops, etc.)

Requirements:

• 2-5 years of IT support experience
• Experience with Windows OS, Microsoft 365, and endpoint troubleshooting
• Strong customer service skills
• CompTIA A+ or similar preferred

Important Notice:

This role is part of a proposal for the NJ Department of State. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.