Help Desk Technician

About JNR Networks

JNR Networks is a rapidly growing IT firm based in Tucson, Arizona, with a unique approach to technology. Founded by husband-and-wife team James and Natalie Riley, our vision is to transform the traditional IT provider model.

We start by focusing on our clients, their businesses, their people, and the goals they want to achieve. By combining deep business knowledge with technical expertise, we advise and implement solutions that truly serve their needs. While we are an IT provider, we believe technology should exist as a supportive layer that empowers the business and the people within it. Our long-term goal is to become our clients’ outsourced CIO, working closely with them to drive growth through technology and business solutions.

You can learn more about our core values, vision, and mission at http://jnrnet.com/about/.

A Message from Our CEO

Our success depends on hiring phenomenal team members. This is hard work, and very little of what we do fits neatly into an 8-to-5 schedule. Serving our clients is rewarding, but it will challenge you—sometimes daily. You will fail, and to succeed here, you must be willing to admit failure, collaborate with your team to fix it, and learn from it. Our culture is built on the belief that success comes through growth, and growth often comes through failure.

We are constantly improving. The people who thrive here aren’t looking for “just a job”—they’re looking for a place where they can fulfill part of their calling. Those who fit our culture are deeply loyal, and in return, we do everything possible to empower their success—personally and professionally. However, we also move quickly when someone isn’t the right fit for our team environment.

What Makes a Great Team Member

Here are the qualities we’ve found in our most successful team members:

• Willingness to fail—and learn from it
• Humility and openness to learning
• Strong work ethic
• Genuine care for others (team and clients)
• Ability to work independently within a team structure
• Respect for rules and guidelines—even when they seem unnecessary
• Desire to trust and follow leadership
• Willingness to respectfully challenge the status quo
• Integrity (do what you say you’ll do)

About the Role

We’re hiring a full-time Helpdesk Technician who is eager to grow their skillset. Salary will be discussed during the interview.

Key responsibilities include (but are not limited to):

• Triaging new support requests
• Resolving helpdesk tickets within your skillset and training
• Escalating tickets outside your skillset and training
• Handling on-site support issues within your skillset and training

Our apprenticeship-style culture fosters organic growth and knowledge sharing. If you’re willing to work hard, there’s virtually no limit to where you can go. Experienced IT professionals are also welcome to apply—we’re always open to adding senior team members if the right fit comes along.

Work Environment

All team members work remotely from their home office but may occasionally meet at another team member’s home office for training or meetings, or travel to client sites. You’ll have full access to the team via IM, video chat, phone, our ticketing system, and more.

What We’re Really Looking For

You might be wondering where the usual list of required skills is. Yes, we expect you to have an education, strong communication skills, and good customer service abilities. Yes, you need a car, a valid driver’s license, and insurance. Those things matter—but they’re not what sets you apart.

Your past experience is important, but we care even more about where you’re going. We want people who are capable of learning, driven to grow, and committed to working hard while embodying our culture. If that sounds like you, tell us how that plays out in your life.

Ready to Apply?

If you’re looking for a place that operates with integrity and expects more than just another “robot,” we might be the right fit for you.

Email Jobs@jnrnet.com and please include:

• Subject: Help Desk Technician - [First & Last Name]
• Your resume (PDF format)
• A statement explaining why you want this position

**Please do not apply through Indeed**

After submitting your application, you’ll receive an automated email with several questions we need answered before moving forward. Check your spam folder—our email sometimes gets filtered. Your resume will not be considered without these answers, so please respond promptly.

NOTE: This is a safety-sensitive position. Our organization is a zero-tolerance, drug-free workplace in compliance with federal regulations. All employees are prohibited from the use, possession, or being under the influence of any drugs, including recreational and medical marijuana, while on duty, on company premises, or while conducting company business. All employees are subject to the company's comprehensive drug and alcohol testing policy, which includes pre-employment screening and random testing.

Sincerely,
James Riley, CEO

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Paid time off
• Retirement plan

Location:

• Tucson, AZ 85745 (Preferred)

Work Location: Hybrid remote in Tucson, AZ 85745