Help Desk Technician

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support using computer systems, hardware, and software.

To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

Help Desk Technician Responsibilities:

• Responding to queries from employees on the phone, via email, chat, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Running reports and analyzing common complaints and problems.
• A strong working knowledge of computer systems, hardware, and software.
• Run diagnostics to resolve user reported issues
• Install, make changes and repair computer hardware/software
• Follow-up with users to ensure issues are resolved
• Troubleshoot system related issues

Requirements and Skills:

• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies.
• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, CRMs and other software
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered
• Running reports and analyzing common complaints and problems.
• An openness to learning new technologies.
• Prior experience to Salesforce, RingCentral, Plecto and Tableau a huge plus
• Basic API Integration experience a plus

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per hour

Benefits:

• Health insurance
• Paid time off

Compensation Package:

• Holiday pay
• Hourly pay

Experience:

• Customer service: 1 year (Required)

Work Location: In person