Help Desk Technician

Overview
Join our dynamic IT support team as a Help Desk Technician and become the first line of assistance for our organization’s technology needs! In this energized role, you will provide essential technical support to users, troubleshoot software and hardware issues, and ensure smooth operation of our IT infrastructure. Your proactive approach and excellent communication skills will help empower employees to work efficiently and confidently with their digital tools. This paid position offers an exciting opportunity to develop your IT expertise while making a tangible impact on daily operations.

Responsibilities

• Respond promptly to help desk requests via ServiceNow, Jira, or other ticketing systems, providing clear and effective solutions.
• Diagnose and resolve software issues related to Microsoft Office, Windows, operating systems.
• Manage and troubleshoot computer hardware including desktops, laptops, mobile devices, printers, and peripherals.
• Support network administration tasks such as configuring VPNs, firewalls, DNS settings, LAN/WAN connectivity, protocols, and network security measures
• Assist with user account management using Active Directory, GPO (Group Policy Objects), and perform password resets or access permissions adjustments.
• Maintain IT infrastructure by utilizing tools such as
• Collaborate with team members on escalated issues involving Windows Server environments, network troubleshooting, or hardware replacements to ensure minimal downtime.
• Document technical procedures clearly and update knowledge bases regularly to improve team efficiency.

Qualifications

• Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting processes.
• Familiarity with operating systems including Windows (especially Windows Server),
• Knowledge of computer networking concepts such as TCP/IP, DNS, DHCP, VPNs, firewalls (including Meraki), LAN/WAN architecture, and network administration tools.
• Hands-on experience with Microsoft Office Suite and remote support tools
• Strong analysis skills to identify root causes of hardware or software issues quickly and accurately.
• Excellent communication skills with the ability to explain technical information clearly to non-technical users.
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining a customer service-oriented approach. This role is ideal for motivated individuals eager to grow their IT career by supporting diverse technology environments while delivering exceptional service!

Pay: $20.00 - $21.00 per hour

Work Location: In person