Help Desk Technician

Entry-Level Help Desk Technician

Weston Nurseries is seeking a motivated, customer-focused Entry-Level Help Desk Technician to support employees across our retail stores, greenhouse operations, landscaping teams, and corporate offices.

This is a great opportunity for someone looking to start or grow their career in Information Technology while gaining hands-on experience in a dynamic, multi-site business environment.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, mobile devices, and business applications
• Troubleshoot Windows, Microsoft 365, networking, and user account issues
• Deploy and configure new hardware, software, and peripherals
• Assist with password resets, account access, and multi-factor authentication
• Document incidents, resolutions, and asset assignments
• Support IT projects, system upgrades, and day-to-day operational needs
• Communicate clearly and professionally with employees at all levels of the company

Qualifications

• Basic knowledge of Microsoft Windows 10/11 and Microsoft 365
• Understanding of computer hardware, peripherals, and basic networking concepts
• Strong customer service and communication skills
• Good troubleshooting and problem-solving abilities
• Ability to work independently and as part of a team
• Associate degree in IT, Computer Science, or a related field preferred, or equivalent hands-on experience

Preferred Experience

• Active Directory user management
• IT ticketing or help desk management systems
• Basic cybersecurity best practices
• Supporting printers and network-connected devices
• Basic PowerShell or scripting knowledge
• Experience in retail, horticulture, landscaping, or another multi-location organization

Ideal Candidate

The ideal candidate is dependable, professional, and enjoys helping others. This person should be comfortable learning new technology, solving problems, and providing excellent customer service in a fast-paced, hands-on environment.

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person