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Helpdesk Analyst

JOB_REQUIREMENTS

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Duration: 12 Months contract with possible extension

Minimum skills and experience:

  • Minimum 2 years of experience working in a single point of contact help desk
  • Experience using Jira Service Management Helpdesk application
  • Experience using GroupLink’s eHelpdesk platform
  • Experience using Genesys Cloud contact center and customer experience platform
  • Strong customer service skills; telephone etiquette
  • Great team-oriented interpersonal skill
  • Great organizational skills
  • Excellent analytical and problem-solving skills
  • Strong oral and written communications skills (technical and non-technical)
  • Robust understanding of the ACD system and trouble ticket process

Job Type: Contract

Pay: $30.00 - $35.00 per hour

Work Location: In person

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