Info#jini#

Duration: 12 Months contract with possible extensionMinimum skills and experience:<ul><li>Minimum 2 years of experience working in a single point of contact help desk</li><li>Experience using Jira Service Management Helpdesk application</li><li>Experience using GroupLink&rsquo;s eHelpdesk platform</li><li>Experience using Genesys Cloud contact center and customer experience platform</li><li>Strong customer service skills; telephone etiquette</li><li>Great team-oriented interpersonal skill</li><li>Great organizational skills</li><li>Excellent analytical and problem-solving skills</li><li>Strong oral and written communications skills (technical and non-technical)</li><li>Robust understanding of the ACD system and trouble ticket process</li></ul>Job Type: ContractPay: $30.00 - $35.00 per hourWork Location: In person

12 Months contract with possible extension

Serve as the critical first point of contact for users seeking technical guidance, leveraging expertise in Jira Service Management, GroupLink’s eHelpdesk, and Genesys Cloud to resolve issues efficiently. Directly impact colleagues’ productivity by combining keen problem-solving with top-notch communication skills on a collaborative in-person team.

Helpdesk Analyst

Jira Service Management

GroupLink’s eHelpdesk

Genesys Cloud

Customer Service

Telephone Etiquette

Interpersonal Skills

Organizational Skills

Analytical Skills

Problem-Solving

Communication Skills

ACD System

Trouble Ticket Process

Join Info#jini# and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.