Helpdesk Technician - Dept Technician 7-E9 - State Budget Office

Job Description

State Budget Office is responsible for coordinating all aspects of the state budget, including development of the Governor’s Executive Budget recommendation, monitoring of the budget to ensure continued fiscal balance, and other budgetary analysis functions. Learn more at www.Michigan.gov/budget.

About this position:

Statewide Integrated Governmental Management Applications (SIGMA) is housed within State Budget Office and is the backbone for the State of Michigan government operations, supporting budget, financial management, procurement, timekeeping and labor cost allocation, inventory management, and grant/project accounting.

The role of SIGMA support staff is to support the daily operations of the system, working towards continuous improvement of SIGMA’s functionality, providing training and help desk resources to users.

As a SIGMA Help Desk Technician, you will:

• Develop positive relationships with callers to identify resolutions for issues of varying SIGMA applications.
• Participate in special projects which may include creating spreadsheets and word documents.
• Work with a devoted team that is focused on supporting agencies in SIGMA application questions.

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For more information about this position, please review the duties listed in the provided links:

POSITION DESCRIPTION

JOB SPECIFICATION (Download PDF reader)

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Office location is Lansing, MI, however, SIGMA Operations and Support currently offers a hybrid work option (combination of remote/office) which requires one day working on-site at the official workstation with the potential of up to four days remote work per week.

Candidates should confirm work location and schedule at the time of interview. Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.

Required Education and Experience

Education

Education typically acquired through completion of high school

Experience

Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

The "Salary" listed is a range that reflects the minimum rate through the maximum rate of the position. Based on education and experience, candidates will be reviewed to determine what level they are qualified for.

Alternate Education and Experience

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Additional Requirements and Information

Serve Michigan with a Career in State Budget Office

Accounting / Auditing / Budgeting / Finance / Systems Data and Research

State Budget Office is committed to providing an inclusive work environment that encompasses a culture of empathy, understanding, and respect with diversity of thought, perspective, and experiences.

Why join the team at Statewide Integrated Governmental Management Applications (SIGMA)? Working for SIGMA is both challenging and rewarding. Our team members work together, problem solving and collaborating, enabling them to support each other in providing resolution to those we serve. We are dedicated to creating an equitable workplace that provides continuous opportunities for personal and professional growth. We celebrate individual and team successes often, creating a culture of inclusion and teamwork.

• SIGMA is a great environment to be a part of, with phenomenal teamwork and communication.
• You will have access to training, resources, and experienced staff to help you meet professional goals.
• We are committed to making a different for the citizens of Michigan.
• We encourage idea sharing/formation to support continued growth throughout our SIGMA team.

For more information on benefits, visit www.mi.gov/employeebenefits.

Don’t miss out on this opportunity to come work with us!

To be considered for this position you must:

• Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcripts, and application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of official transcript(s). We accept scanned or electronic copies of official transcripts if they contain the following elements: college/university name and address, degree conferred, date granted, coursework completed, and registrar's signature and/or seal.

Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator (Download PDF reader) for the agency that posted this position vacancy.