Helpdesk Technician for IT Infrastructure and Support

Helpdesk Technician for IT Infrastructure and Support acts as the first line of support for end users and infrastructure related repairs and maintenance. Responsible for end-user support, troubleshooting, hardware deployment, and account management. Must maintain current required licensure/certificates for the position.

DUTIES:

• Act as a contact (help desk) for all problems related to the use of information technology within the Spurwink organization. Maintain appropriate documentation for problem tracking and resolution. Contact correct resource following approved procedures. Follow-up to ensure satisfactory resolution. Provide PC hardware/software maintenance support as assigned.
• Implement new hardware and software on workstations. Provide basic training when appropriate.
• Assist with setup and administration of user accounts for network and application access.
• Follow all safety practices in use of supplies and equipment and perform duties in accordance with safety precautions, policies, and procedures.
• See attached job description for more details.

QUALIFICATIONS:

Associates Degree or equivalent years of experience working with PCs, servers other network devices in LAN/WAN environment, cloud infrastructure, and virtual machines. Effective verbal and written communication skills are required.

Competitive Benefits Package:

• Health/Dental/Vision /Pet Insurance
• Employer Paid Life Insurance and Short/Long Term Disability
• Retirement Account with Matching Contribution (after one year of service)
• Scholarships to ME Community Colleges
• Tuition Reimbursement
• 25% Tuition Reimbursement for UNE Master of Social Work Program
• Eligible employer for the Public Service Loan Forgiveness (PSLF) Program
• Quality Supervision and Paid Training Opportunities
• Career Advancement Opportunities
• Flexibility of Schedules
• Generous Paid Time Off
• Opportunity for Same Day Pay
• Health Plan Enrollees – Access to Several Discounts (Hotels, Electronics, Auto, Groceries, Event Tickets, and More)

Spurwink is an Equal Opportunity Employer.