High-End Business Manager Watches & Fine Jewelry Middle-East

Key Responsibilities

• Develop and execute strategic plans to grow the high-end business, including annual sales targets and client acquisition/retention strategies.

• Identify and capitalize on new business opportunities, partnerships, and events to strengthen the brand s presence among VIC clients.

• Monitor market trends, competitor activity, and client feedback to adapt commercial strategy.

Client Relationship Management

• Build and nurture lasting relationships with VIC and H-N-W clients, ensuring exclusive and personalized experiences at every touchpoint.

• Lead key client appointments, bespoke presentations, and private events, acting as the primary ambassador of the brand s high-end collections.

• Oversee the clienteling process and ensure meticulous follow-up and after-sales care.

Collaboration & Synergy

• Foster close collaboration and synergy with the Fashion division and Fashion advisors to deliver a seamless ultimate experience for clients.

• Work jointly on cross-category activations, exclusive events, and joint client initiatives to maximize client engagement and opportunities.

• Collaborate closely with marketing team on events planning and boutiques animations to ensure efficiency and optimization of promotion investments.

Team Leadership & Collaboration

• Collaborate closely with retail teams management, sales associates, and marketing to drive client engagement and maximize conversion opportunities.

• Support the professional development of team members by fostering a culture of excellence, luxury service, and commercial performance.

Product & Inventory Management

• Oversee high-end product assortment, stock levels, and special orders in alignment with sales objectives and client demand.

• Work with merchandising and operations teams to ensure timely availability and optimal presentation of high-end pieces.

• Collaborate closely with Europe HEB Team to ensure alignment of priorities and availability of pieces.

Reporting & Analysis

• Track, analyze, and report on sales performance, client activity, and business KPIs, providing actionable insights to senior management.

• Prepare regular business reviews and contribute to annual budgeting and forecasting processes.