High-Volume Call Center Agent

Renewal by Andersen, America's premier replacement window and door company, is looking to add motivated and driven Call Center Agents, who are excited to be the first step in our customer's window replacement journey to our team!

This is a full-time, in-office position, and a 12pm-8pm shift. We have an hourly base ($17-18) plus monthly UNCAPPED bonuses.

As a Inside Sales Agent, you will work in-office at our Appleton, WI location, speak to prospective customers, build rapport to work through objections, and achieve sales goals.

KEY RESPONSIBILITIES:

• Communicate with customers, make outbound calls to potential customers, and follow up on leads
• Promote products and services to current and prospective customers
• Understand customer needs and requirements
• Schedule in-home consultations for customers
• Participate in weekly training huddles

BENEFITS:

• Weekly, monthly, and yearly opportunities for performance-based rewards
• We have a base pay starting between $17-$18/hr, plus monthly performance-based bonuses
• Full medical, dental, life and disability insurance plans
• Employee Assistance Programs
• Paid training, vacation, and holidays
• Growth opportunities and development programs
• Be part of a team that thrives on everybody around them being successful
• Official Replacement Window and Door Partner of the Green Bay Packers!

KNOWLEDGE, SKILLS, AND EXPERTISE:

• Above average skills with interpersonal communication and negotiation
• Strong phone presence
• Driven, with a strong desire to succeed, excel, and grow
• Strong listening and presentation skills
• Naturally outgoing and self-disciplined
• Past retail, customer service, sales, and telemarketing experience a major plus
• Ability to work afternoons and some weekends
• Ability to sit at a desk for extended periods of time
• Ability to work from a computer and on a phone/headset for extended periods of time