HIH - Operations Lead Analyst, Fulfillment Supplier Management

Fulfillment Supplier Management – Operations Lead Analyst

About Enterprise Print & Distribution

Enterprise Print & Distribution is a collaborative, mission driven division built on a strong culture of teamwork, accountability, and continuous improvement. We believe in progress over perfection, moving forward with intention, learning from every challenge, and always raising the bar on quality. Our teams show up for one another and for our business partners, clients, and members with a shared commitment to service excellence. Whether we’re executing critical communications, safeguarding accuracy, or enhancing operational workflows, we take pride in delivering reliable, high-quality results that strengthen trust across the enterprise.

About the Role

The Fulfillment Management Operations Lead Analyst ensures the stability and performance of supplier fulfillment programs by leading daily execution, monitoring program health, and coordinating cross‑functional alignment. Operating at the intersection of analysis, workflow management, and supplier oversight, this role drives consistent, high‑quality operational outcomes while proactively identifying risks, resolving issues, and supporting readiness for operational or supplier changes.

This role is ideal for a detail‑driven professional who brings sound judgment, composure, and strong organizational skills to a fast‑moving environment. The Lead Analyst supports both the tactical precision of daily fulfillment activities and the strategic improvements that strengthen reliability, quality, and long‑term performance across the supplier ecosystem—serving as a central connection point that unifies teams, streamlines processes, and elevates service excellence enterprise‑wide.

Examples of Deliverables

• Use analytical, fact-based decision making to optimize solutions and prioritize savings opportunities.
• Monitor risks, escalates issues appropriately, and ensures timely resolution aligned with continuity, compliance, and customer experience goals.
• Optimize business processes to improve efficiency, quality, and compliance; ensure standardized workflows.

What You’ll Do

• Lead Daily Fulfillment Operations: Oversee fulfillment workflows, ensuring all task‑based activities and send‑ready materials are delivered by suppliers with accuracy and timeliness.
• Drive Supplier Program Performance: Coordinate with suppliers to maintain consistent execution, monitor fulfillment program health, and guide daily operational decision‑making that supports performance, compliance, and continuity.
• Champion Quality & Issue Management: Identify issues early, escalate as needed, perform root‑cause analysis, and implement actions that prevent recurrence and improve reliability across supplier ecosystems.
• Orchestrate Cross‑Functional Alignment: Serve as a central coordination point across operations teams, campaign partners, and suppliers to ensure smooth handoffs, cohesive execution, and effective communication during expedited changes or program updates.
• Support Testing & Readiness: Execute integrated test plans, validate readiness for operational or supplier changes, and ensure quality and accuracy prior to release.
• Strengthen Documentation & Governance: Maintain accurate operational documentation, SOPs, and preferences while promoting consistent standards, audit readiness, and process clarity across fulfillment programs.
• Identify and Advance Improvements: Apply a continuous improvement mindset to recognize inefficiencies, recommend enhancements, and contribute to scalable process optimization across suppliers and operations.
• Leverage Operational Tools & Insights: Use fulfillment platforms, supplier performance systems, and analytical techniques to interpret workflow steps, track execution, and support data‑driven decisions across suppliers.

What You Need to Do the Job

Education

• Bachelor’s degree or equivalent experience.
• 5–7+ years of experience leading supplier programs.

Technical & Analytical Skills

• Serve as an expert in fulfillment platforms and supplier performance systems.
• Integrate data across multiple suppliers to support advanced performance visibility.
• Leverage analytical methods to lead supplier reviews and interpret supplier program performance.
• Apply scalable process improvement techniques and drives cross-functional problem solving.

Operational & Execution Capabilities

• Oversee fulfillment programs with suppliers, dependencies, and complex performance standards.
• Make balanced decisions regarding supplier risks, escalations, and fulfillment prioritization.
• Champion process optimization and ensure improvements are adopted consistently across supplier ecosystems.
• Oversee integrated testing for supplier implementations, ensuring readiness and quality.

Communication & Collaboration

• Coordinate and drive alignment across multiple teams, business units, and suppliers to maintain consistent execution.
• Facilitate collaborative problem‑solving and serves as a connection point for expedited requests or program changes.
• Influence decisions across teams through effective communication and stakeholder engagement.

Leadership & Professional Skills

• Demonstrated independence, sound judgment, and decision making, especially when following established processes and quality standards.
• Ability to manage complex workloads, prioritize effectively, and deliver high-quality work under compressed timelines.
• Strong organizational skills with consistent attention to detail and accuracy.
• Continuous learning mindset, with openness to feedback, evolving processes, and gradual skill growth across campaign and operational tools.

About Evernorth Health Services