HiroNori Craft Ramen is looking for Floor Manager

Floor Manager (Full-Time)

HiroNori Craft Ramen is seeking an energetic, experienced, and hands-on Floor Manager to join our team.

Unlike many restaurants where managers primarily supervise from the sidelines, our management philosophy is different.

At HiroNori, our managers lead by example.

During service, a Floor Manager works shoulder to shoulder with the team and performs the same responsibilities as every other server.

This includes taking guest orders, running food, bussing tables, greeting guests, cleaning, and supporting every aspect of front-of-house operations.

We believe great leaders earn the trust and respect of their team by working alongside them—not by simply overseeing them.

Our managers are expected to set the pace, demonstrate professionalism, and inspire the team through their actions every day.

This is a true working manager position. You will spend the majority of your shift actively serving guests while simultaneously leading, coaching, and supporting your team.

Responsibilities

• Lead the front-of-house team by working alongside them during every shift.
• Perform all server responsibilities, including taking orders, serving food and beverages, running food, bussing tables, greeting guests, and maintaining restaurant cleanliness.
• Coach, train, and motivate team members through daily leadership and hands-on instruction.
• Ensure exceptional guest service and quickly resolve customer concerns.
• Maintain high standards of hospitality, cleanliness, food quality, and service.
• Ensure all food safety and sanitation procedures are followed.
• Monitor daily operations and maintain efficient workflow throughout the restaurant.
• Assist with opening and closing procedures, cash handling, and shift management.
• Foster teamwork and maintain strong communication between the front-of-house and kitchen teams.
• Uphold all company policies, procedures, and service standards.

What We're Looking For

• A naturally positive, energetic, and friendly personality.
• A leader who enjoys working with people and building a strong team culture.
• Someone who leads with humility and earns respect through actions rather than authority.
• Someone who can maintain professional boundaries with team members. We value friendly, respectful relationships, but managers must remain leaders—not become "one of the crew" or develop friendships that compromise fairness, accountability, or professionalism.
• A self-motivated individual who takes initiative and makes sound decisions independently.
• Someone who thrives in a fast-paced, high-volume restaurant environment.

Qualifications

• Must be at least 18 years old.
• Must have reliable transportation.
• Must be available to work days, evenings, weekends, and holidays.
• Minimum 3 years of management experience in a high-volume, full-service restaurant.
• Excellent leadership, communication, and customer service skills.
• Ability to multitask and perform under pressure.
• Ability to stand and walk for extended periods and lift up to 40 lbs.

HiroNori Craft Ramen is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• Employee discount
• Paid time off
• Paid training

Experience:

• Restaurant management: 2 years (Required)
• Restaurant: 3 years (Required)

License/Certification:

• Driver's License (Required)
• Food Handler Certification (Required)

Security clearance:

• Confidential (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person