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HOA Manager
Dubai, United Arab Emirates
HOA Manager - Community Management will report to the General Manager
Responsibilities; General Management
- Effectively manage and oversee the day-to-day operations of owned properties, including residential, commercial and mixed used real estate.
- Association in accordance with the Standard Operating Procedures & Government Regulations.
- Prepare reports on progress and recommend changes in the community development plans
Customer Relations
- Actively participate in resolving complex building and tenant issues in coordination with landlords and ensuring tenant satisfaction.
- Manage residents & owners’ complaints and requests on daily basis on all communities.
- Liaises and provides support to the various departments for planning and delivery of community events and programs
- Manage maintenance issues arising on daily basis. Working with contractors to propose ‘Best’ solution to OA
Team Management and Automation
- Supervise staff and take responsibility for effective team performance, review performance and evaluate.
- Manage and control the allocation of resources including staff, equipment, consumables and chemicals with tracking sheets available.
- Ensure phased automation of processes to achieve productive and enhanced customer service and satisfaction.
Job Specifications
- Master’s degree in management or engineering will be an added advantage.
- Minimum 10 Years experience in Community Management/Owners Association management companies
- Must have minimum of 4 years of experience on the similar role.
- Completion of RERA courses M-100, M-200 Series and CMCA designation preferred.
- Comprehensive understanding of the Jointly Owned Property Law of 2019.
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