Holiday Homes Guest Relations Officer

Holiday Homes Manager & Guest Relations Officer

About Aurora:
Aurora is a premier holiday homes company in the heart of Dubai. We are dedicated to delivering impeccable short-term rental experiences, making every guest feel right at home while introducing them to the unique charm of Dubai.

Responsibilities:

Operations & Management: Oversee the daily operations of our holiday homes, ensuring properties are in pristine condition and meet Aurora's high standards.

Guest Relations: Act as the primary contact for guests. Assist them with any requests, questions, or concerns before, during, and after their stay. Provide detailed information about our properties, services, and the local area. Handle complaints and issues, ensuring guest satisfaction and upholding the company's reputation. Keep records of guest interactions, transactions, comments, and complaints. Promote and upsell additional services and experiences offered by Aurora.

Booking & Reservations: Manage all aspects of bookings using property management software and ensure smooth check-ins and check-outs.

Feedback Handling: Monitor guest feedback, address concerns promptly, and implement measures to improve guest satisfaction.

Team Collaboration: Work closely with housekeeping, maintenance, and other teams to ensure the optimal guest experience. Schedule and supervise cleaning tasks for changeovers.

The ideal candidate will have the following:

• Previous experience in holiday home management, guest relations, or a similar role in the hospitality sector. (required)
• Outstanding organizational, leadership, and customer service skills.
• Proficient in using property management software.
• Exceptional communication skills in English; knowledge of additional languages is a bonus.
• Familiarity with Dubai's attractions, culture, and local hotspots.
• Problem-solving attitude, with the ability to gracefully manage challenging situations.
• Flexible mindset, holiday homes business operates on a 24/7 basis. (day offs are provided)
• UAE driving license (required)
• Own car (preferred, but not required)

What We Offer at Aurora:

Competitive Salary: A market-aligned compensation package that recognizes your experience and skills.

Flexible Work Schedule: The possibility for flexible working hours ensuring a work-life balance.

Career Growth: Opportunities for personal and professional development in a rapidly-growing company.

Dynamic Work Environment: A diverse and inclusive work culture where innovation is encouraged and efforts are celebrated.

Training Programs: Access to training sessions, workshops, and seminars to enhance job-related skills.

Team Building: Regular team outings, dinners, and events to foster teamwork.

Strategic Location: Work in the heart of Dubai, close to public transport and major attractions.

Supportive Management: A management team that prioritizes employee well-being, feedback, and continuous improvement.

Vacation & Time Off: Generous annual leave policy, including holidays, sick leave, and personal days.

Job Type: Full-time

Application Question(s):

• Salary expectation:
• Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai.
• Did you answer all questions listed? If you don't have relevant experience please don't apply.

Experience:

• Holiday Homes (in Dubai): 3 years (Preferred)

Language:

• Arabic (Preferred)

License/Certification:

• UAE driving license (Preferred)