Home Care Scheduler (Full-Time, Bilingual Preferred/Required)

The Home Care Scheduler is responsible for coordinating and managing caregiver schedules to ensure consistent, high-quality care for clients. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with caregivers, clients, and office staff. Bilingual communication skills are essential/preferred to support a diverse client and caregiver population. The scheduler plays a critical role in maintaining continuity of care and responding quickly to staffing needs or changes.

Key Responsibilities:

• Create, maintain, and adjust caregiver schedules to meet client care plans and service requirements

• Coordinate shift coverage, including last-minute call-offs and emergency staffing needs

• Communicate schedules and updates clearly with caregivers and clients in both languages as needed

• Match caregivers with clients based on skills, availability, language compatibility, and preferences

• Monitor and track caregiver attendance, punctuality, and shift completion

• Ensure compliance with company policies, client care plans, and regulatory requirements

• Maintain accurate scheduling records in scheduling software and internal systems

• Collaborate with care coordinators, supervisors, and HR to support staffing needs

• Address client or caregiver concerns related to scheduling in a timely and professional manner

• Assist with onboarding new caregivers by integrating them into the schedule

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• Previous scheduling experience, preferably in home care or healthcare

• Bilingual in English and Spanish

• Strong organizational and multitasking abilities

• Excellent communication and problem-solving skills in both languages

• Ability to work in a fast-paced, dynamic environment

• Proficiency in scheduling software and wellsky

• Ability to work independently and as part of a team

Work Schedule:

• Full-time position (typically 40 hours per week)

• May include evenings, weekends, or on-call rotation as needed

Compensation & Benefits:

• Competitive hourly wage or salary (based on experience)

• Health, dental, and vision insurance (if applicable)

• Paid time off and holidays

• Opportunities for growth and advancement

Work Environment:

• Office-based role with frequent phone and computer use

• Occasional high-pressure situations requiring quick decision-making

Physical Requirements:

• Prolonged periods of sitting and working at a computer

• Ability to communicate clearly via phone and in person in both languages

Equal Opportunity Employer Statement:
We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs.