Home Care Scheduling Coordinator

Job Title: Home Care Scheduling Coordinator

Location: Longmont, CO

Job Type: Full-Time, In-Person (Monday-Friday 8am-5pm, and some weekly on-call in the evenings required)

Pay Rate: $25-$27per hour (depending on experience)

Reports to: Agency Director/Human Resources

About Us: Homewatch Caregivers is a trusted in-home care provider for 15+ years serving Longmont, Arvada, Boulder, Fort Collins and the surrounding communities. We pride ourselves on creating quality matches between our dedicated caregivers and our clients, ensuring that seniors receive the highest standard of compassionate care in the comfort of their homes. We've been named in Denver Post's Top Workplaces from the Denver Post four years in a row!

Position Overview: We are looking for an experienced, energetic, detail-oriented, and level-headed Scheduling Coordinator to act as the primary liaison between our clients and our caregiving team. In this fast-paced, highly rewarding role, you will manage daily schedules, respond to urgent staffing needs, and build meaningful relationships. We need someone who will be committed to our Core Values of Compassion, Integrity, Teamwork, and Excellence.

Key Responsibilities:

•      Schedule Management: Create and maintain accurate client and caregiver schedules utilizing our scheduling software
•      Relationship Building: Match the right caregiver with the right client based on skill, availability, and personality.
•      Crisis Management: Handle last-minute caregiver call-offs, schedule adjustments, and emergencies quickly and calmly.
•      Communication: Act as the main point of contact for clients and caregivers regarding schedule changes, shift coverages, and concerns.
•      Documentation: Log all activity, maintain accurate records, and ensure all shifts are properly documented for payroll and billing.

Benefits & Perks:

• Competitive hourly pay
• Paid time off and holiday pay
• Health, dental, and vision insurance, 401(k) with company match
• Paid training and supportive, family-oriented team culture

Required Qualifications:

• Education: Minimum of a High School Diploma or GED
• Experience: 1 to 3 years as a Home Care Industry Scheduler
• Previous scheduling, dispatch, or administrative experience, ideally in home health care or a related medical field. Past experience as a caregiver is highly desired.
• Technical Skills: Proficiency with industry-specific scheduling software (Kantime/Care+ a plus)
• Compliance: Ability to pass criminal background checks, drug screens, and Motor Vehicle Records (MVR) checks.

Essential Skills:

• Exceptional problem-solving skills and the ability to multitask in high-pressure situations.
• A warm, compassionate, and empathetic approach to senior care.
• Reliable availability, including occasional participation in rotating on-call/weekend duties.
• Client & Caregiver Matching: Ability to accurately assess a caregiver's skills, personality, and availability against a client's specific personal care plan.
• Crisis Management: Capacity to handle emergency call-outs, fill sudden shift gaps, and prioritize under strict deadlines with high urgency.
• Communication: Excellent telephone and written communication skills to field requests from clients, families, and care staff.
• Industry Knowledge: A foundational understanding of basic state/federal home care licensing regulations.

Join our team today!

We are an Equal Opportunity Employer.

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person