Hospice Office Coordinator

Expand Access. Build Partnerships. Transform Care.

The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.

Essential Functions of the Position

• Maintain and close medical records per policy.

• Review records to ensure compliance with documentation standards.

• Identify and obtain missing chart information, including physician signatures and other required documentation.

• Manage appropriate release of information, including obtaining authorizations and distributing copies.

• Collaborate with clinical staff to support timely admissions.

• Conduct medical record audits as requested.

• Purge closed cases, prepare records for archival, and maintain the master patient index.

• Participate in hospice quality assessment and performance improvement programs.

• Oversee tactical HR processes, contracts, and personnel files for staff and contractors.

• Support branch leader with new hire orientation and onboarding.

• Serve as a resource connecting staff to IT, HR, and Compliance as needed.

• Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.

• Coordinate interdisciplinary team meetings and manage care coordination communication.

• Provide administrative support including answering phones, ordering supplies, and data entry.

• Process accounts payable and route invoices as needed.

• Complete annual compliance training and attend in-services as required.

• Perform other duties as assigned.

Education

• High school diploma required.

Experience

• Minimum of three years of experience in the healthcare industry.

• Strong preference for medical records experience.

Skills & Qualifications

• Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred).

• Strong organizational, record keeping, filing, typing, and time management skills.

• Excellent oral and written communication skills.

• Ability to adapt to changing tasks with flexibility and professionalism.

• Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds.

• Demonstrated maturity, cooperation, and tact in the workplace.