Hospital Switchboard and Answering Service Operator

The Switchboard Hospital Operators and Answering Service Operators play a crucial role in managing hospital communications and providing outstanding customer service. This position is responsible for efficiently handling incoming and outgoing calls, directing calls to appropriate departments, and assisting with emergency communications.

Multiple Shifts Available: ONSITE ONLY

First Shift - Must be available to work between 7am-6pm. This includes working every Sunday. You will have Saturday and another day off during the week. Days off may not be consecutive.

Second Shift-Must be available to work between 2pm-11pm. This includes working every Saturday. You will have Sunday and another day off during the week. Days off may not be consecutive.

**Temp to hire positions** Serious inquires only!!

Key Responsibilities:

• Switchboard Hospital Operator:
• Manage and operate the hospital switchboard, answering and routing incoming calls promptly and accurately.
• Handle emergency code calls and activate emergency response systems as required.
• Provide information to callers and assist in connecting them to the appropriate department or personnel.
• Maintain and update an internal directory of hospital departments, staff, and services.
• Monitor and operate paging systems and public address systems for internal communications.
• Document and report any technical issues with the switchboard equipment.
• Assist with general administrative duties as needed.
• Answering Service Operator:
• Answer and manage calls for medical practices, ensuring professional and courteous interactions.
• Take accurate messages and relay them to the appropriate parties promptly.
• Provide after-hours answering service support for physicians and medical staff.
• Maintain confidentiality of all patient information in accordance with HIPAA regulations.
• Record and maintain detailed logs of all calls and messages handled during the shift.
• Support special communication projects as assigned by management.

Job Types: Full-time, Contract

Job Types: Full-time, Contract

Pay: $20.00 - $23.00 per hour

Application Question(s):

• This is an ONSITE position located in the Longwood Medical Area in Boston MA. If presented with an opportunity can you commit to this ONSITE position?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)
• Medical terminology: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Boston, MA 02215 (Required)

Work Location: In person