Hospital Unit Head

Job Title: Hospital Unit Head

Location: Zen Kashi Cancer Hospital, Varanasi

Role Overview:

The Hospital Unit Head will oversee the day-to-day clinical and administrative functions of a specific unit within the hospital. This includes ensuring smooth operations, staff management, patient care coordination, quality compliance, cost control, and interdepartmental collaboration to deliver efficient and compassionate care.

Key Responsibilities:

1. Operational Management

• Ensure daily functioning of the assigned hospital unit (OPD/IPD/ICU/OT/Ward).
• Monitor patient flow, bed management, OT scheduling, and discharge planning.
• Address operational bottlenecks, patient grievances, and inter-department escalations.

2. Team Leadership & HR Oversight

• Supervise doctors, nurses, and support staff within the unit.
• Review rosters, leaves, training, and performance evaluations.
• Maintain staff discipline, punctuality, and code of conduct compliance.

3. Patient Care & Quality

• Ensure adherence to standard treatment protocols, safety norms, and hygiene standards.
• Drive patient satisfaction by overseeing timely services, patient counseling, and follow-ups.
• Regular audits to maintain NABH or other quality accreditation compliance.

4. Administrative Control

• Oversee inventory, pharmacy coordination, linen, biomedical waste, and facility upkeep.
• Coordinate with billing, TPA, and records for accurate documentation and recovery.
• Ensure timely reporting of incidents, infections, and mortality/morbidity cases.

5. Strategic & Financial Planning

• Monitor departmental budgets, resource utilization, and cost optimization.
• Analyze unit performance metrics: occupancy, revenue, patient feedback, etc.
• Prepare periodic reports and present to hospital management.

6. Stakeholder Communication

• Liaise with consultants, vendors, patient relatives, and third-party agencies (TPA/CSR).
• Organize review meetings with department heads and management.

Qualifications & Skills:

• Experience: 10 years minimum in hospital administration, with at least 3 years in a leadership role.
• Strong leadership, coordination, problem-solving, and communication skills.
• Working knowledge of hospital software (HIS/EMR), MS Office, and quality standards.

Preferred Qualities:

• Hands-on leadership with empathy for patients and staff.
• Crisis management skills and ability to work under pressure.
• Ethical, process-oriented, and performance-driven.

Job Type: Full-time

Pay: ₹1,800,000.00 - ₹2,400,000.00 per year

Work Location: In person