Hospitality Lead

About the Opportunity

Our client is seeking a highly motivated Hospitality Lead (Lead Office Services Associate) to oversee a dynamic workplace hospitality operation supporting multiple floors within a prestigious corporate environment in Midtown Manhattan. This is a highly visible role with regular exposure to executives, clients, and VIP visitors, making professionalism, leadership, and exceptional service standards critical to success.

The Hospitality Lead will supervise a team of Office Services Associates while ensuring a best-in-class hospitality experience across conference rooms, pantry areas, events, and daily office operations.

Key Responsibilities

• Lead, coach, and support a team of approximately 8 Office Services Associates.
• Ensure pantry areas, conference rooms, and hospitality spaces consistently meet established service standards.
• Monitor team coverage, task assignments, and daily operational execution.
• Train new team members and provide ongoing coaching and performance guidance.
• Support event setup, execution, and breakdown activities as needed.
• Partner closely with onsite management to ensure seamless service delivery.
• Proactively identify operational issues and resolve concerns before they impact clients or guests.
• Maintain a visible presence throughout the office and lead by example in a hands-on capacity.
• Assist with administrative tasks, reporting, and operational tracking when necessary.
• Help develop and improve processes to enhance efficiency and service quality.

Required Qualification

• Previous leadership experience as a Team Lead, Supervisor, Hospitality Lead, or similar role
• Minimum 1-2 years of hospitality experience in a corporate, hotel, event, restaurant, or service-focused environment
• Strong understanding of hospitality and customer service standards
• Ability to thrive in a fast-paced, high-volume workplace
• Excellent communication, organizational, and problem-solving skills
• Proven ability to motivate teams while maintaining accountability and service excellence
• Strong attention to detail and execution

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Preferred Qualifications

• Administrative or office operations experience.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Experience creating reports, tracking metrics, or preparing basic presentations.
• Process-improvement mindset with the ability to identify opportunities for operational enhancements.