Hospitality Operations Specialist

Hospitality Operations Specialist | Hybrid Role | Snowshoe, WV
Elevation Vacation Rentals is a vacation rental management agency. We currently operate short-term rentals in Snowshoe, WV, Lincoln County, WV, and Navarre Beach, FL. As we move into the quieter summer season, we’re looking to bring on a new team member so they can get comfortable with our systems and operations before the busy winter ski season in Snowshoe begins.

Job Overview

We are seeking a friendly and motivated Hospitality Operations Specialist to join our team. The ideal candidate will play a crucial role in both guest relations and property care, ensuring smooth operations and a positive experience for all our guests. As the first point of contact for many visitors, you will manage guest communications while also conducting in-person property inspections to help maintain our high standards. This position requires strong communication skills, attention to detail, and a passion for hospitality.

This role is a great fit for someone looking for flexible work rather than a full-time position. Outside of a few summer event weekends in Snowshoe, our operations tend to be fairly quiet until the winter ski season ramps up from mid-December through mid-March.

During the winter season, our busiest times are typically in the evening (around check-in time), weekends, and holidays. Timely responses to all guest communications are essential in maintaining our response times and overall guest satisfaction.

• This position is primarily remote. All in-person responsibilities are related to our Snowshoe-area properties; our Lincoln County, WV and Navarre Beach, FL properties are managed fully remotely. Candidates should generally live within about 3 hours of Snowshoe, WV to reliably handle occasional in-person duties.
• Those living closer to Snowshoe (within about 30 minutes) may have additional opportunities for in-person work if desired.
• For team members who do not live locally, overnight accommodations may be arranged when needed for in-person responsibilities, depending on availability.
• This is a flexible, part-time position where hours vary depending on guest needs and reservation activity. Expect to be scheduled around 3–4 days a week, including alternating weekends, and some holidays. Though our office is closed on major holidays, it is required to have someone scheduled to be available in case of emergency.
• This is a 1099 position, paid on a monthly basis.

Responsibilities

• Manage check-in and check-out processes efficiently and accurately.
• Respond to guest inquiries via phone, email, or messaging with professionalism and courtesy.
• Handle reservations, cancellations, and modifications while maintaining guest confidentiality through EVR’s property management software and other booking platforms.
• Provide information about property amenities, rental and management services, local activities/attractions, and events to enhance the guest experience.
• Perform in-person property inspections, ranging from biweekly to a monthly basis to ensure properties are cared for properly and left in good condition by guests. *Frequency of inspections is shared between team members.
• Address guest complaints or concerns promptly and effectively to ensure satisfaction.
• Collaborate with other departments (housekeeping, maintenance, etc.) to fulfill requests or resolve issues.
• Assist with administrative tasks (record keeping, data entry, marketing/social media) through various programs like Microsoft Excel and Word.

Requirements

• Must have a working computer and cell phone with adequate cell service and/or Wi-Fi calling abilities.
• Must live within 3 hours of Snowshoe, WV.
• Must have AWD or 4WD capable vehicle to perform property inspections during the winter season.
• Previous experience in customer service is ideal but not required.
• Strong customer service skills.
• Excellent phone etiquette and communication skills.
• Ability to work flexible hours, including nights, weekends, and holidays as required.
• Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
• A positive attitude and ability to work well in a team-oriented environment.

After submitting your resume, please go to this link to complete our Job Skills Quiz! Please note: Applications will not be considered if quiz has not been completed. https://form.jotform.com/243181552744154

Join us in creating memorable experiences for our guests while ensuring our properties are maintained to the highest standards!

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you able to reliably commute to Snowshoe, WV?

Education:

• High school or equivalent (Required)

Work Location: Remote