Host

JOB TITLE: Host/Hostess  

DEPARTMENT: Front of house     

RESPONSIBLE TO: Lead Host, Reception Manager, General Manager   

LOCATION: Chotto Matte - San Francisco  

About Us: 

Chotto Matte is a globally recognized Japanese-Peruvian fusion restaurant group with locations in London, Manchester, San Francisco and Toronto. Our venues are immersive spaces where vibrant cuisine meets energetic beats, offering guests a unique and engaging dining experience. 

Role Overview: 

As Host / Hostess, you will be the face of the restaurant – the first point and last point of contact for all of our guests. Your core responsibilities will include greeting guests upon arrival and ensuring that their introduction to the restaurant is welcoming, personable and tailored to meet their needs.

Other duties will include supporting the Head Host/Hostess and Reception Manager to monitor the reservations system in order to maximize bookings, ensure that you liaise with your colleagues with regards to any booking notes and ensure the reception area and cloakroom is clean and tidy at all times. Most importantly, you will need to meet our global service standards when it comes to welcoming our guests and following the reception steps of service to ensure first-class service from the first moment.

Main Responsibilities:  

Note: This is not an all-inclusive list. Additional duties may be assigned.     

• To deliver and ensure the highest professionalism and service at all times. 
• To set up for service by ensuring everything is set up for forecasted covers, special functions and all reservations.  
• To consistently deliver Chotto Matte’s global Host/Hostess Steps of Service standards   
• To support the Head Host/Hostess and the Reception Manager in arranging bookings for a manageable service.  
• To support in the management Chotto Matte booking systems, including the booking notes 
• To contact guests via telephone, email and booking platform in a courteous manner where requested by the Head Host/Hostess or Reception Manager  
• To ensure great communication between departments in the restaurant, working together with the reception and wider team.   
• To ensure that the reception area and cloakroom is kept clean and tidy at all times 
• To adhere to company standards of service quality, preparation, and presentation.     
• To ensure guests are served in a timely manner.     
• To ensure readiness and makes priorities in case of last minute changes to reservations.     
• To adhere to all health, sanitation and food safety rules and regulations.     
• Ensure that all potential and real hazards are reported and reduced immediately.     
• Ensure that employees work in a safe manner that does not harm or injure self or others.     
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.     
• Keep the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct.        
• To carry out any other duties as directed by seniors.     
• To complete all necessary training and study the Employee handbook and Food/Beverage guides.  

Physical Demands:  

While performing the duties of this job, the employee is regularly required to:     

• Walk and stand.     
• Bend forward.     
• Kneel down.     
• Reach and grasp.     
• Push and pull objects.     
• Lift and/or move up to 15 lbs, sometimes over shoulder.     
• Repetitive bending and lifting of items.     
• Repetitive arm movements.     

Please note that this is not an exhaustive list of tasks and duties, but serves as a guideline for daily duties, which may change from time to time. 

Required Experience: 

• 1 years’ Reception experience in the premium hospitality sector.     
• Excellent command of English language (Written and spoken).     
• Ability to communicate with customers and peers with a friendly and positive attitude.     
• Self-motivated, continuously seeking to succeed and progress in career within the company.     
• Computer literate.   
• Extremely flexible and committed.     
• Lively, enthusiastic and confident.     
• Ability to handle difficult situations successfully.     
• Good organizational skills.     

Benefits: 

• 50% discount when dining with us across all our locations.
• Comprehensive Medical, Dental, and Vision insurance coverage.
• 401(k) retirement plan with a 50% employer matching contribution.
• Paid Sick Leave for your well-being.
• Pet Insurance to take care of your furry friends.
• Commuter Benefits to make your travel easier.
• Cell phone expenditure.

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Referral program
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have open availability, especially on Saturday, Sunday, and Monday?

Experience:

• Reception: 1 year (Required)

Ability to Commute:

• San Francisco, CA 94108 (Required)

Work Location: In person