Host

Contact for guests in a restaurant or hospitality setting, responsible for greeting, seating, and ensuring a positive dining experience.

Key Responsibilities

• Greet and welcome guests warmly to set a positive first impression and create a welcoming atmosphere.
• Manage reservations and waitlists, including booking, confirming, and adjusting reservations, and providing accurate wait time estimates.
• Escort guests to tables or waiting areas, ensuring seating preferences and accessibility needs are met.
• Assign tables to servers fairly to balance workloads and optimize service efficiency.
• Answer phone calls and guest inquiries regarding menu items, hours, and special requests.
• Maintain cleanliness and organization of the host stand, entryway, and waiting areas.
• Support the team by assisting with light cleaning, bussing, or refilling water during busy periods.
• Handle guest complaints professionally, ensuring issues are resolved calmly and courteously.
• Provide menu information and assist new staff or servers as needed, particularly in high-end or busy restaurants.
• 5 Sources

Required Skills and Qualifications

• Interpersonal and communication skills to interact effectively with guests and staff.
• Organizational skills to manage reservations, seating, and waitlists efficiently.
• Customer service experience is preferred, though entry-level positions may provide on-the-job training.
• High school diploma or equivalent is typically required, with some employers offering positions without formal qualifications.
• Ability to remain calm under pressure and handle multiple tasks during busy shifts.
• Professional and friendly demeanor to create a positive guest experience.
• 5 Sources

Pay: $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person