Host / Hostess

Description

Department: Food & Beverage

Reports to: Food & Beverage Managers

Status: Seasonal | Non-Exempt | Hourly $18.00

Position Summary

The Host/Hostess is the first point of contact for members and guests. This role sets the tone for the dining experience by providing a warm welcome, managing seating and reservations, and supporting smooth restaurant flow. The Host/Hostess works closely with the Front of House team to ensure an organized, efficient, and enjoyable member experience.

Key Responsibilities

Member Experience

• Greet members and guests by name whenever possible (Mr., Ms., Miss, etc.)
• Escort guests to tables and present menus and daily features
• Answer phones and assist with questions, reservations, and to-go orders
  
  

Seating & Coordination

• Manage reservations and waitlists using Club Essential POS and Host Me
• Communicate seating updates with servers and bartenders
• Monitor dining room flow and assist with pacing
  
  

Setup & Support

• Maintain a clean and organized host stand and entry area
• Stock menus, children’s menus, and supplies
• Polish/roll silverware as needed
• Assist with buffet and event setup/breakdown
• Complete side work at the end of each shift
  
  

Teamwork & Service Standards

• Attend pre-shift lineups
• Follow food safety and sanitation standards
• Support teammates and jump in where needed
• Provide prompt, courteous service to all members and guests
• Report issues or member concerns to management
  
  

Glenmoor Country Club operates in a non-tipping environment. Team members are compensated through hourly wages or salaries rather than gratuities.

Requirements

• Friendly, outgoing, and professional demeanor
• Strong communication and organization skills
• Comfortable multitasking in a fast-paced environment
• Reliable and punctual
• Team-oriented with a positive attitude
• Willing to learn club standards and procedures
  
  

Physical & Work Requirements

• Stand and walk for extended periods
• Lift up to 25 lbs occasionally
• Work indoors and outdoors in varying weather conditions
• Work evenings, weekends, and holidays as needed
• Work safely around hot surfaces, wet floors, and typical restaurant equipment
  
  

Note: This job description outlines the primary responsibilities of the role but is not intended to be all-inclusive. Additional duties may be assigned as business needs require.

Equal Employment Opportunity Statement

Glenmoor Country Club is an equal opportunity employer committed to fostering an inclusive and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.