Hostess

As a restaurant hostess, you will play an essential role in creating a welcoming environment and ensuring smooth operations.

Greeting And Seating Guests

• Welcome guests as they enter the restaurant.
• Ask for the number of people in the party and assign them to an appropriate table.
• Ensure guests are seated in a timely manner, taking into account the availability of tables and reservations.
• Escort guests to their tables, providing menus and any relevant information about the restaurant.
  
  

Managing Reservations

• Take reservations over the phone or in person.
• Keep track of upcoming reservations and make sure guests are seated at the right times.
• Manage waitlists when the restaurant is busy, ensuring customers are informed about wait times.
  
  

Providing Information

• Answer basic questions about the restaurant, such as menu items, specials, or hours of operation.
• Direct guests to amenities, such as restrooms or the bar area.
  
  

Handling Customer Requests And Concerns

• Address any immediate concerns or complaints from guests.
• Communicate customer needs to waitstaff or management.
• Ensure guests have everything they need for a comfortable dining experience.
  
  

Managing The Waiting Area

• Keep the waiting area clean and organized.
• Monitor the flow of guests in and out of the restaurant to prevent overcrowding in the waiting area.
  
  

Coordinating With Servers And Kitchen Staff

• Communicate with waitstaff to ensure they are aware of seating assignments and any special requests from customers.
• Ensure that tables are cleared and ready for the next guest after each seating.
  
  

Answering The Phone And Handling Takeout Orders

• Answer phone calls for reservations, takeout orders, or general inquiries.
• Take and process takeout orders, including providing guests with estimated pick-up times.
  
  

Maintaining Cleanliness And Order

• Ensure that menus are clean and well-stocked.
• Keep the host stand organized, tidy, and stocked with necessary supplies.
• Ensure the front of the restaurant remains clean and welcoming.
  
  

Assisting With Guest Departure

• Thank guests as they leave and invite them to return.
• Offer to assist with coat checks or carryout orders.
  
  

Additional Administrative Tasks

• Keep track of guest preferences and notes for future visits.
• Occasionally assist with light office tasks like filing, restocking supplies, or managing the restaurant’s reservation system.