HOSTESS

The Hostess is responsible for providing a warm and friendly welcome to guests, managing reservations, and ensuring a smooth flow of guests into the dining area. This role plays a key part in creating a positive first impression and setting the tone for guests' dining experience by maintaining an organized and efficient seating process.

General Responsibility

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  Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.

• Able to provide information regarding the hotel’s facilities & services.

• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.

• Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.

• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.

• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.

• Care about your environment and make sure it is tidy and well maintained, including linen, silverware, chinaware, and glassware.

• Conduct mise-en-place work required and ensures that the expected standard and regulations are implemented appropriately.

• Ensure, maintains and controls the cleanliness, completeness and replenishments of service station.

• Be reliable and ensure you are at work on time.

• Know your role in case of emergency such as bomb threat, flood, fire etc.

• Understand the Employee Handbook and comply with the standards it outlines.

• Carry out all professionally reasonable instruction given by your supervisor.

• Report all incidents, accidents and guest complaints in briefings.

• Actively recording, and sharing any guest preferences, likes and dislike.

• Attends formal training held by manpower or outlet regarding to Food & Beverage service quality standard expectation and future career development

Technical Expertise

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  Know the menu/special promotions and assist guests with recommendations.

• Provide service to guests in accordance with service standards.

• Handle guest billing duties in accordance with policies & procedures.

• Ensure all opening and closing duties are implemented in accordance with established standards.

IN ROOM DINING

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  Providing to Communcation Host regarding the non-available items.

• Deliver F&B to the Butler station and set up in accordance with established standards.

• Pick up dirty Clearance from butler station

• Handle cashiering duties in accordance with policies & procedures.

BAR

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  Opening and closing part stock inventory to ensure the items are available and well maintained.

• Following the standards recipes.

• Always monitoring the products/ingredient to maintain the quality at highest level.

BANQUET

• Provide service to guests in accordance with service standards.

• Store all equipment neatly and correctly in their assigned area.

• To clean & maintain all equipment regularly.

• Work and supervising casual worker up to the standard.

• Responsible for the set up and extra mise-en-place.

• Previous experience as a Hostess or in a customer-facing role in the hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• A friendly and approachable demeanor with a passion for delivering outstanding guest service.
• Ability to remain calm and composed during busy or high-pressure situations.
• Fluency in English (additional languages are a plus).