Hostess

Job Title: Hostess

Job Summary:

The Hostess is the first point of contact for guests and plays a vital role in creating a welcoming and pleasant dining experience. She is responsible for greeting guests, managing reservations and seating, and ensuring smooth coordination between guests and the service team. A friendly personality, professional appearance, and strong communication skills are essential. Arabic-speaking candidates are preferred for better interaction with local and regional guests.

Key Responsibilities:

• Greet and welcome guests in a warm, professional, and friendly manner.
• Manage table reservations, waitlists, and walk-in guests efficiently.
• Coordinate seating arrangements to ensure smooth service flow.
• Present menus and inform guests about ongoing offers or specials.
• Handle guest inquiries, requests, and complaints courteously and effectively.
• Liaise with the service and kitchen teams to maintain seamless operations.
• Maintain cleanliness and presentation of the reception and dining area.
• Monitor guest satisfaction and ensure a positive dining experience.
• Assist the team during busy hours and support other service functions as needed.
• Adhere to company grooming standards, hygiene policies, and hospitality protocols.

Qualifications and Skills:

• High school diploma or equivalent; hospitality or customer service training preferred.
• Minimum 1–2 years of experience in a similar role within the F&B or hospitality industry.
• Excellent communication and interpersonal skills.
• Arabic speaking preferred; English fluency required.
• Presentable, courteous, and customer-oriented.
• Ability to multitask and remain composed under pressure.
• Familiarity with POS or reservation systems is an advantage.
• Willingness to work shifts, weekends, and holidays.

Job Types: Full-time, Permanent