HOSTESS

JOB_REQUIREMENTS

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Employment Type

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Company Location

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Salary

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Summary

Main Duties and responsibilities:
Operational:

To welcome and receive guests by greeting them as per the standards.
To ensure proficient and professional food & beverage service to the guests by meeting and also exceeding their expectations.
Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’ passions and create memorable experiences.
Maintain high visibility ‘on the floor’ and provide assistance to our guests in a pro-active way
Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food & beverage combinations and upsell alternatives.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To handle cashiering duties, ensure that restaurant cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.
To ensure that the local occupational safety and health requirements, as well as the company safety and security policies are being adhered to
To ensure that the place of work and surrounding area is kept clean and organized at all times
To perform opening and closing procedures established by the restaurant.
To flag and highlight VIP’s guests among the venues based on the reservation

Customer Service

To ensure that all deliver the brand promise and provide exceptional guest service at all times.
To ensure that all associates are familiar with World of Hyatt program and have attended respective training.
To build and deliver brand-led experiences that will contribute to exceeding hotel NPS and customer services scores.
To ensure associates are making full use of the Guest Experience Management program (GEM).

Personnel

Promote a growth mindset culture that encourages personal development.
Supports colleagues in their professional development goals.
To ensure that all employees have a complete understanding of and adhere to the Hotel’s Employee Rules & Regulations.
To be able to comply with the company’s performance management and disciplinary procedure.
To ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.

General

To attend, initiate and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities.
To respond to any changes in the restaurant function as dictated by the Management.
To lead by example

Qualifications

An ideal candidate will possess:

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