Hostess

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We are seeking a professional and enthusiastic Hostess to join our hospitality team in Cairo, Egypt. As the first point of contact for our guests, you will play a vital role in creating a warm, welcoming, and organized dining experience. Working collaboratively with our restaurant management and service staff, you will ensure seamless front-of-house operations while maintaining the highest standards of guest satisfaction and service excellence. This position is ideal for a customer-focused individual with exceptional communication skills and a genuine passion for delivering outstanding hospitality.

• Welcome guests with warmth, professionalism, and personalized attention, setting a positive tone for their dining experience
• Manage reservations, seating arrangements, and guest flow to optimize table turnover while maintaining service quality
• Coordinate closely with the restaurant management, service staff, and kitchen team to ensure smooth operations during all service periods
• Escort guests to their tables, present menus, and ensure they feel comfortable and well-attended from arrival to departure
• Handle guest inquiries, special requests, and preferences with discretion, efficiency, and empathy
• Maintain accurate and organized reservation records, updating guest information in the booking system with attention to detail
• Monitor waiting times during peak service hours and communicate clearly with guests regarding estimated seating times
• Provide personalized service for VIP guests and special occasions, ensuring memorable experiences
• Maintain the cleanliness, organization, and professional presentation of the restaurant entrance and reception areas
• Listen actively to guest feedback, comments, and concerns, escalating issues to management when necessary
• Uphold all hotel and restaurant service standards, grooming guidelines, and brand values
• Support the wider food and beverage team in achieving operational excellence and guest satisfaction goals
• Demonstrate flexibility and resilience in adapting to changing priorities and high-volume service periods

• Excellent level of English
• Previous experience as a hostess or in a front-of-house role within a restaurant, hotel, or hospitality establishment is preferred
• Excellent communication and interpersonal skills with a natural ability to engage warmly with diverse guests
• Strong passion for customer service and the hospitality industry
• Professional appearance, confident demeanor, and exceptional attention to detail
• Proven ability to remain calm, organized, and courteous in a fast-paced, high-pressure environment
• Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously
• Basic computer literacy and familiarity with reservation systems; experience with booking software is an advantage
• Team-oriented mindset with the ability to collaborate effectively in a multicultural work environment
• Flexibility to work shifts, weekends, and holidays as required by operational needs
• Demonstrated empathy and emotional intelligence when interacting with guests and colleagues
• Legal right to work in Egypt
• Knowledge of Egyptian hospitality standards and cultural awareness is beneficial

Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.