Hostess at Waldorf Astoria Dubai International Financial Centre

Hostess at Waldorf Astoria Dubai International Financial Centre

A Hostess at Waldorf Astoria Dubai International Financial Centre is the first point of contact for our restaurants and is responsible for serving guests in a friendly, timely, and efficient manner to ensure an excellent guest experience. Your role is pivotal in upholding Forbes Five-Star standards by anticipating guest needs, delivering exceptional and memorable experiences, and ensuring every guest feels valued, welcomed, and cared for throughout their visit.

What will I be doing?

As a Hostess at Waldorf Astoria Dubai International Financial Centre, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent experience. You will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Extend a warm welcome to all guests arriving to the outlet.
• Escort the guests to their table and presenting the menu.
• Ensure extensive knowledge of menu and all outlet products.
• Manage guest queries in a friendly, timely and efficient manner.
• Follow correct reporting procedures, if faced with difficulties.
• Maintain highest level of grooming including uniform dress code, cleanliness and personal hygiene.
• Answer phone calls courteously and promptly, taking messages as necessary, which are legible and accurate and passing them on to the concerned person without delay.
• Receive and confirm restaurant reservations, while adhering to the telephone etiquette and paying high attention to any preferences, dietary or allergy requirements.
• Ensure that any guest preferences or special occasions communicated during the restaurant booking are cascaded with the team.
• Engage with the guests and assist in providing each guest with a tailored guest experience, based on their needs and preferences.
• Ensure excellent knowledge of the restaurant's sitting arrangements.

What are we looking for?

A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills (oral and written)
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations